DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
SELLER
Trade Name: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax Office: Pendik
Tax ID: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
BUYER
Consumer placing an order through the website.
ARTICLE 2 – SUBJECT
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the BUYER through the website.
ARTICLE 3 – PRODUCT INFORMATION
The type, kind, quantity, brand/model, sale price, payment method and delivery information of the products are as specified on the order screen. The order summary is an integral part of this agreement.
ARTICLE 4 – DELIVERY OF THE PRODUCT SUBJECT TO THE AGREEMENT
4.1. The product is sent to the delivery address specified by the BUYER during the order.
4.2. Orders are dispatched as soon as possible, not exceeding the legal maximum period of 30 (thirty) days.
4.3. Delivery is made through cargo companies contracted by the SELLER.
4.4. Responsibility for delays during the cargo process belongs to the relevant carrier company.
ARTICLE 5 – PAYMENT
5.1. Payments can be made by credit card, debit card, bank transfer/EFT or other payment methods offered on the website.
5.2. Products will not be shipped until the order amount is fully collected.
ARTICLE 6 – RIGHT OF WITHDRAWAL
6.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of receipt of the product, without giving any reason and without paying any penalty.
6.2. To exercise the right of withdrawal, written notification must be made to the SELLER via email within the specified period.
6.3. For food products and products that may spoil quickly, the right of withdrawal cannot be exercised if the packaging has been opened.
ARTICLE 7 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised for:
- Products prepared in accordance with the buyer’s personal requests or needs,
- Products that may spoil quickly or whose expiry date may pass,
- Products whose packaging has been opened after delivery and which cannot be returned for hygiene reasons.
ARTICLE 8 – DISPUTE RESOLUTION
For disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts at the Buyer’s place of residence are authorized within monetary limits announced by the relevant authority.
ARTICLE 9 – ENTRY INTO FORCE
When the BUYER completes the payment transaction for the order placed via the website, they are deemed to have read, understood and accepted this Agreement.
MEMBERSHIP AGREEMENT
1. PARTIES
This Membership Agreement (“Agreement”) has been concluded between ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ (“Company”, “VeyraDry”) operating the website and the user (“Member”) creating membership through the website.
Company Information
Trade Name: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax No: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
2. SUBJECT OF THE AGREEMENT
The subject of this agreement is to determine the conditions for the Member to benefit from the website and the rights and obligations of the parties.
3. MEMBERSHIP CONDITIONS
3.1. The Member acknowledges that the information provided in the membership form is accurate, current and complete.
3.2. A person who completes the membership process is deemed to have accepted all provisions of this agreement.
3.3. The Member may only use the membership account personally.
3.4. The Member is personally responsible for the security of their username and password.
3.5. The Company reserves the right to reject membership applications when deemed necessary.
4. MEMBER’S RIGHTS AND OBLIGATIONS
The Member commits and agrees to:
- Use the Site in accordance with the law,
- Not violate the rights of others,
- Not provide misleading or false information,
- Not perform transactions that would compromise the security of the system,
- Not use harmful software, viruses or similar applications.
The Member is responsible for all transactions performed through the membership account.
5. COMPANY’S RIGHTS AND OBLIGATIONS
The Company takes necessary measures for the purpose of:
- Providing membership services,
- Managing order processes,
- Processing personal data in accordance with relevant legislation,
- Ensuring site security.
6. TERMINATION OF MEMBERSHIP
The Member may terminate their membership at any time. The Company has the right to terminate membership in case of behavior contrary to the terms of use or applicable law.
7. PROTECTION OF PERSONAL DATA
All personal data processing is conducted in accordance with applicable data protection laws. For details, please refer to our Privacy Policy and Data Protection Notice.
8. DISPUTE RESOLUTION
Consumer Arbitration Committees and Consumer Courts are authorized for disputes arising from this agreement.
9. ENTRY INTO FORCE
The Member is deemed to have accepted this agreement upon completing registration.
RETURN AND CANCELLATION POLICY
1. PURPOSE AND SCOPE
This Return and Cancellation Policy governs the order cancellation, return and refund processes for products purchased through the website.
This policy applies to all products offered for sale by ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ.
2. SELLER INFORMATION
Trade Name: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax Office: Pendik
Tax ID: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
3. ORDER CANCELLATION
3.1 Orders Not Yet Shipped
The customer may cancel the order without giving any reason before it is handed to the cargo company.
Order cancellation requests must be submitted through the following contact channels:
Email:
Phone: +90 537 492 94 97
Payment for cancelled orders will be refunded to the customer within legal timeframes depending on the payment method.
3.2 Orders Already Shipped
Once the order has been handed to the cargo company, cancellation is not possible. In this case, the right of withdrawal provisions under the Distance Sales Agreement apply.
4. RIGHT OF WITHDRAWAL
The customer has the right to return the product received within 14 (fourteen) days from the delivery date, without giving any reason.
Written notification must be made within the specified period to exercise the right of withdrawal.
5. RETURN CONDITIONS
Products to be returned must:
- Be unused,
- Be in a resalable condition,
- Have their original packaging undamaged,
- Be sent with all accessories and promotional products, if any,
- Include invoice or order information.
Returns that do not meet these conditions may not be accepted.
6. RETURN PROCESS
- Submit your return request via email or contact form.
- After approval, ship the product with the approved carrier to the address specified.
- The eligibility of the returned product will be checked upon receipt.
- The refund process begins upon approval.
7. REFUND
Approved refunds are processed within 14 days using the original payment method. Depending on the bank, the time for the refund to appear may vary.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised for:
- Food products and hygiene-sensitive products whose packaging has been opened,
- Products that may spoil quickly or whose expiry date may pass,
- Products prepared at personal request.
9. CONTACT
Email:
Phone: +90 537 492 94 97
EXCHANGE POLICY
1. PURPOSE AND SCOPE
This Exchange Policy governs the exchange processes for products purchased through the website.
This policy applies to all products offered for sale by ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ.
2. SELLER INFORMATION
Trade Name: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax Office: Pendik
Tax ID: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
3. EXCHANGE CONDITIONS
Customers may request an exchange if the following conditions exist with the product received:
- Wrong product sent,
- Incomplete product sent,
- Damage during transport,
- Production defects or faults,
- Expiry date, packaging or quality issue detected.
Exchange requests must be notified within at most 14 (fourteen) days from the product delivery date.
4. CREATING AN EXCHANGE REQUEST
Exchange requests can be made through the following contact channels:
Email:
Phone: +90 537 492 94 97
The following information must be shared when making a request:
- Order number,
- Full name,
- Contact information,
- Reason for exchange,
- Photo or video of the product (if required).
5. ACCEPTED EXCHANGE CASES
In the following cases, product exchange is carried out free of charge:
- Wrong product sent,
- Damaged product delivery,
- Incomplete product sent,
- Production defects,
- Seller-caused shipping errors.
In these cases, shipping costs are covered by the seller.
6. REJECTED EXCHANGE CASES
Exchange requests may not be accepted in the following cases:
- The product has been consumed,
- The packaging has been opened or damaged by the customer,
- Hygiene-sensitive products (food products) whose packaging has been opened,
- Use-related damage or deterioration.
7. CONTACT
Email:
Phone: +90 537 492 94 97
SHIPPING AND DELIVERY POLICY
1. GENERAL PROVISIONS
This Shipping and Delivery Policy governs the procedures and principles related to the preparation, shipment and delivery of orders placed through the website.
The provisions specified within this policy apply to all customers placing orders.
2. SELLER INFORMATION
Trade Name: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax Office: Pendik
Tax ID: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
3. ORDER PREPARATION PROCESS
- Orders are processed after payment confirmation is received.
- Orders placed before 15:00 on weekdays are shipped the same day or the next business day, depending on stock availability.
- Official holidays, weekends and extraordinary circumstances may extend the preparation time.
- Customers are notified for out-of-stock products and refunds are processed if necessary.
4. DELIVERY TIME
- Deliveries across Turkey are made through contracted cargo companies.
- Delivery time generally varies between 1-5 business days depending on cargo company operations and the delivery address.
- Delays may occur due to force majeure, weather conditions, natural disasters or official authority decisions.
5. SHIPPING COST
- Shipping cost is shown to the customer during ordering.
- Free shipping may be applied for orders above a certain amount during campaign periods.
- Terms of free shipping campaigns are announced separately on the website.
6. THINGS TO NOTE DURING DELIVERY
The customer is obliged to check the cargo package during delivery.
In the following cases, it is recommended to file a report with the delivery officer and not accept the product:
- Damaged package,
- Opened or torn packaging,
- Suspected missing product,
- Wet or deformed package.
The customer assumes responsibility for damaged products accepted without a report.
7. UNDELIVERED PACKAGES
If the product cannot be delivered due to the customer being absent from the address, it is kept at the cargo branch for a certain period. The customer is responsible for following up on undelivered packages.
8. CONTACT
Email:
Phone: +90 537 492 94 97
DATA PROTECTION NOTICE
1. DATA CONTROLLER
Your personal data is processed by the data controller whose information is provided below.
Data Controller: ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax ID: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
2. PERSONAL DATA PROCESSED
Within the scope of the transactions carried out through the website, the following personal data may be processed:
Identity Information
- Full Name
Contact Information
- Phone Number
- Email Address
- Delivery Address
- Billing Address
Customer Transaction Information
- Order Information
- Payment Information
- Return and Exchange Requests
- Customer Service Records
Transaction Security Information
- IP Address
- Log Records
- Browser and Device Information
Marketing Information
- Campaign Preferences
- Cookie Data
- Site Usage Information
3. PURPOSES OF PROCESSING PERSONAL DATA
Your personal data is processed for the following purposes:
- Receiving and managing orders,
- Preparing and delivering products,
- Processing payments,
- Conducting customer services,
- Managing return and exchange processes,
- Fulfilling legal obligations,
- Conducting accounting and finance processes,
- Ensuring information security,
- Conducting legal processes,
- Conducting campaign and marketing activities (with explicit consent),
- Improving customer satisfaction.
4. METHOD AND LEGAL BASIS OF COLLECTING PERSONAL DATA
Your personal data is collected electronically through website membership forms, order forms, contact forms, email correspondence, cookies and similar channels, based on the following legal grounds:
- Being directly related to the establishment or performance of a contract,
- Fulfillment of legal obligations,
- Being necessary for our legitimate interests,
- Your explicit consent (especially for marketing activities).
5. TRANSFER OF PERSONAL DATA
Your personal data may be shared with business partners including banks and payment institutions, cargo and logistics companies, IT infrastructure providers, and authorized institutions in case of legal disputes.
6. YOUR RIGHTS
You have the right to: learn whether your personal data is being processed; request information; learn the purpose of processing; know third parties to whom data is transferred; request correction of inaccurate data; request deletion; object to automated processing results; and demand compensation for damages.
7. HOW TO APPLY
You may submit your requests together with identity documents to:
Email:
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
PRIVACY POLICY
1. INTRODUCTION
This Privacy Policy explains the principles regarding the collection, use, storage and protection of personal data of users and customers who visit the website operated by ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ (“Company”, “VeyraDry”, “We”).
By using our website, you are deemed to have accepted this Privacy Policy.
2. DATA CONTROLLER
ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97 Email: Tax No: 3241178135 MERSIS No: 0324-1178-1350-0001
3. INFORMATION COLLECTED
When you visit our website or shop, the following information may be collected:
Identity Information
- Full Name
- ID Number (where required)
- Date of birth (where required)
Contact Information
- Phone number
- Email address
- Delivery and billing addresses
Order Information
- Order history
- Purchased products
- Payment information
- Delivery preferences
Technical Information
- IP address
- Browser information
- Device information
- Cookie data
- Site usage statistics
4. METHODS OF COLLECTING PERSONAL DATA
Your personal data may be collected electronically through:
- Website membership forms,
- Order forms,
- Contact forms,
- Email correspondence,
- Phone calls,
- Cookies,
- Social media platforms.
5. PURPOSES OF PROCESSING PERSONAL DATA
The collected personal data may be processed for the following purposes:
- Conducting order processes,
- Delivering products,
- Providing customer support services,
- Conducting invoicing and accounting processes,
- Conducting legal obligations,
- Conducting marketing and campaign activities (with explicit consent),
- Improving website performance.
6. TRANSFER OF PERSONAL DATA
Your personal data may be shared with banks and payment institutions, cargo companies, IT infrastructure providers, and authorized institutions in legal disputes, with necessary security measures.
7. YOUR RIGHTS
You have the right to learn whether your personal data is being processed, request information, request correction or deletion of data, object to automated processing, and demand compensation for damages.
8. COOKIES
For detailed information about our cookie practices, please refer to our Cookie Policy.
9. CHANGES
This Privacy Policy may be updated as needed. The updated version will be published on the website.
10. CONTACT
Email:
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
COOKIE POLICY
1. INTRODUCTION
This Cookie Policy has been prepared to inform users who visit the website operated by ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ about cookie usage.
By using our website, you are deemed to have accepted the cookie usage explained within this Cookie Policy.
2. WHAT IS A COOKIE?
Cookies are small text files saved to your device by websites. Through these files, the website can:
- Remember user preferences,
- Analyze site performance,
- Improve user experience,
- Enhance security,
- Optimize advertising and marketing activities.
Cookies do not directly access your personal information.
3. DATA CONTROLLER
ECEM GLOBAL TARIM TİCARET LİMİTED ŞİRKETİ
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
Phone: +90 537 492 94 97
Email:
Tax No: 3241178135
MERSIS No: 0324-1178-1350-0001
Website:
4. TYPES OF COOKIES USED
4.1 Essential Cookies
These cookies are required for the website to perform its basic functions. For example:
- Session management
- Security verifications
- Cart operations
- Order processes
These cookies cannot be disabled.
4.2 Performance and Analytics Cookies
These cookies are used to analyze how visitors use the website. For example:
- Page view counts
- Visit durations
- Traffic sources
- Error reports
This information is evaluated anonymously.
4.3 Functional Cookies
These cookies are used to remember user preferences. For example:
- Language preferences
- Location preferences
- Logged-in user information
4.4 Marketing and Advertising Cookies
These cookies are used to track users and present personalized advertisements. Your explicit consent is required. For example:
- Google Ads cookies
- Meta Pixel
- Remarketing cookies
5. THIRD-PARTY COOKIES
Third-party service providers such as Google Analytics and Meta Pixel may also place cookies on our website. These cookies are governed by the privacy policies of the relevant third parties.
6. MANAGING COOKIES
You can manage cookies through your browser settings. You can also use Cookie Management tools on the website. However, blocking some cookies may restrict site functionality.
7. COOKIE RETENTION PERIOD
Essential cookies last only for the session duration. Other cookies remain valid for varying periods from a few months to 2 years depending on their type.
8. CONTACT
Email:
Address: Yenişehir Mah. Sümbül Sk. No: 6/1 İç Kapı No: 79, Pendik / İstanbul
FREQUENTLY ASKED QUESTIONS (FAQ)
1. What are VeyraDry products?
VeyraDry products consist of fruits, vegetables and various food products produced using Freeze Dry (freeze-drying) technology. This method largely preserves the nutritional values, aroma and natural structure of the products.
2. What is Freeze Drying?
Freeze drying is the process of freezing products at low temperatures and removing the water from them under vacuum. This method helps preserve the natural flavor, color and nutritional values of products.
3. Do your products contain preservatives?
Unless otherwise stated in the product descriptions, our products do not contain added preservatives. Detailed ingredient information is available on the relevant product pages.
4. When will my order be shipped?
Orders placed before 15:00 on weekdays are shipped the same day or the next business day, depending on stock availability.
5. What is the delivery time?
Orders are generally delivered within 1-5 business days across Turkey. Regional density and official holidays may affect delivery time.
6. Is shipping paid?
Shipping costs are displayed during the ordering process. Free shipping may be applied for orders above a certain amount during campaign periods.
7. How can I track my order?
After your order is shipped, a tracking number will be sent to you. You can track your shipment through the cargo company’s website using this number.
8. Can I cancel my order?
If your order has not yet been shipped, you can submit a cancellation request. Simply contact us by phone or email.
Phone: +90 537 492 94 97
Email:
9. Can I return a product?
You have the legal right of withdrawal under the Distance Sales Agreement. However, for food products, the right of withdrawal may be restricted by legislation if the product packaging has been opened.
10. Do you offer exchanges?
Product exchange is available for wrong product sent, damaged delivery or production-related issues.
11. My product arrived damaged, what should I do?
If you notice damage during delivery, file a report with the cargo officer and do not accept the product. If you notice damage after delivery, contact us as soon as possible.
Phone: +90 537 492 94 97
Email: